Our Heckova! Guarantee
If you’re not happy, we’ll make it right.
We admit it: we hold our tails pretty high around here because we are doggone proud of every bag of Heckova! But if we’re in the doghouse with you for any reason, we want to make it right. To return a Heckova! product, contact us by email at customerservice@heckova.com and we'll happily send a replacement or grant a full refund.
Shipping & Returns
Can I track or change my order?
Yes and no. Tracking is easy – when your shipment is on its way, we’ll send you an email with tracking information. Changing an order that’s already been placed? That’s a bit harder. We’ll see what we can do, but no guarantees. Get in touch with us at 855-432-5632 or customerservice@heckova.com
Can I request a refund or replacement?
Doggone it, you sure can. Our Heckova! Guarantee says that if you’re not happy, we’ll make it right. But don’t wait around, ok? To request a refund or replacement, contact Heckova! at customerservice@heckova.com within 30 days of when your product was shipped. Please include both your order number and the product name.
What’s your return, replacement and refund policy?
We stand by our Heckova! Guarantee, which says that if you’re not happy, we’ll make it right. Just contact us by email at customerservice@heckova.com within 30 days of your product’s original purchase date. We’ll refund your original purchase price, minus the original shipping and handling costs. Once your refund is approved, it will be processed within approximately 7 to 10 business days, and the credit will go back to your original method of payment. Requests made more than 30 days after the original ship date may not be approved.
